Shipping policy
SHIPPING POLICY
Common Thread ships orders to selected domestic and international destinations.
Order Processing
Orders are prepared and dispatched as quickly as possible after payment has been successfully confirmed.
Estimated processing and delivery information may be shown at checkout or provided in your order confirmation.
During product launches, holidays or periods of high order volume, processing may take longer than usual.
Shipping Rates
Available shipping methods and applicable shipping charges are displayed at checkout based on the destination, order value and available carrier services.
Delivery Estimates
Any delivery timeframe provided by Common Thread or the shipping carrier is an estimate rather than a guaranteed delivery date, unless expressly stated otherwise.
Delivery can occasionally be affected by customs clearance, carrier delays, weather, local holidays or other circumstances outside our reasonable control.
Tracking
Where tracking is available, customers will receive tracking information after the order has been dispatched.
Tracking updates are provided by the relevant carrier and can sometimes take time to appear after shipment.
Customs, Duties and Taxes
International orders may be subject to customs duties, import taxes, brokerage charges or other fees imposed by the destination country.
Unless expressly stated otherwise at checkout, these charges are the responsibility of the recipient and are not included in the product or shipping price.
Common Thread does not control customs charges or clearance procedures imposed by local authorities.
Incorrect Shipping Information
Customers are responsible for providing complete and accurate delivery information when placing an order.
If an order cannot be delivered because the customer supplied an incorrect or incomplete address, additional shipping charges for redelivery may apply.
Please contact us as soon as possible if you notice an error in your shipping information. We cannot guarantee that an address can be changed after an order has entered fulfillment.
Lost or Delayed Parcels
If your tracking has not updated for an unusual period or you believe your parcel may be lost, contact:
We will work with the shipping carrier to investigate.
A parcel showing as delivered by the carrier may require additional investigation before a replacement or refund can be considered.
Refused or Unclaimed Deliveries
If an order is returned to us because delivery was refused, the parcel was unclaimed, or required customs charges were not paid, any refund issued may be reduced by the original shipping cost, return shipping charges, customs fees or other costs incurred by us, where permitted by law.
Damaged Deliveries
If an order arrives damaged, contact us within 7 days of delivery and provide your order number and photographs of the product and packaging.
Please retain the original packaging until the matter has been resolved, as the shipping carrier may require it during an investigation.
Contact
For shipping enquiries: