Refund policy
RETURN & REFUND POLICY
At Common Thread, every garment is inspected before it leaves us. If something is not right with your order, please contact us at support@commonthreadsclo.com within 7 days of delivery.
Eligibility for Returns
We accept return requests for items that are:
- Defective or damaged upon arrival;
- Incorrect items or sizes sent by us; or
- Otherwise materially different from the product ordered.
To be eligible for a return, the item must be in its original condition: unworn, unwashed, unaltered, and free from stains, odors, damage or signs of use, with original tags and packaging where applicable.
Proof of purchase and photographs showing the issue may be required before a return is approved.
Please do not send any product back before contacting us. Returns sent without prior approval may not be accepted. Approved customers will receive return instructions and the applicable return address by email.
Vintage Wash Characteristics
Many Common Thread garments undergo garment washing and finishing processes designed to create individual character.
Minor variations in colour, fading, texture, wash effect and appearance are intentional characteristics of the garment and may vary from piece to piece. These natural variations are not considered manufacturing defects.
Slight measurement differences may also occur as a result of garment washing and normal production tolerances.
Damaged or Incorrect Orders
If your order arrives damaged, defective or incorrect, contact us within 7 days of delivery at support@commonthreadsclo.com with:
- Your order number;
- A description of the issue; and
- Clear photographs of the item and packaging, where relevant.
Once reviewed, we may offer a replacement, exchange, repair, partial refund or full refund depending on the circumstances.
Refunds
Once an approved return is received and inspected, we will notify you of the outcome.
Approved refunds will be issued to the original payment method. Original shipping charges are non-refundable unless the return resulted from an error on our part or applicable law requires otherwise.
Banks and payment providers may require additional time to process the refund after we issue it.
Return Shipping
If an item is confirmed to be defective, damaged on arrival, or incorrectly supplied by us, Common Thread will arrange or reimburse reasonable return shipping where appropriate.
For any discretionary or change-of-mind return, return shipping, customs duties and related charges are the responsibility of the customer.
We recommend using a tracked shipping service. Common Thread cannot be responsible for return parcels lost before they reach us.
Non-Returnable Items
Unless defective or otherwise required by applicable law, we cannot accept returns for:
- Items marked Final Sale;
- Items that have been worn, washed, altered or damaged after delivery;
- Items showing stains, odors, cosmetic products, pet hair or other signs of use.
Contact
For return or refund enquiries: